Missing Customer, Vendor, Employee Lists

Issue:

One or more of your lists mysteriously disappear. Quickbooks crashes when you try to re-create a list item.

Affects:

Quickbooks Premier/Pro 2011 or higher. Quickbooks Enterprise 11.0 or higher.

Cause:

The cause of this issue is either a) Data corruption, b) Incorrect internal sort order, or c) duplicate Indexes in Quickbooks.

Resolution #1: Resort lists

Select the list that is missing. From the menu bar, click View > Resort List.


Resolution #2: Resort Master lists

The following actions will resort the master list:

  1. Click Banking > Write Checks.
  2. Put a checkmark in the 'Include Inactive' checkbox.
  3. Click the 'Pay to the order of' field and press Ctrl+L.
  4. Click the Name button, and select Resort List.

Resolution #3: Quickbooks Rebuild

Rebuild the data file and run a Verify. Next, check if the lists come back.

Resolution #4: Quickbooks File Doctor

Download and install the Quickbooks File Doctor

To send us your data file for data recovery, please click the link below:
Quickbooks Data Recovery Free Evaluation